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PRIVACY POLICY

Thank you for visiting the Affiliated Healthcare Centers website. Affiliated Healthcare Centers is a private, independent, healthcare medical center and an equal opportunity/affirmative action employer.

At the Affiliated Healthcare Centers, we respect and value your privacy. We believe in transparency and want you to understand what information we collect from you when you visit the AHC’s website and what control you have over that information. This Privacy Statement describes, in general terms, how we collect your information, why we collect your information, how we use or share your information, and what control you have over your information.
 

  • Who Will Process My Personal Information

  • Information Collected or Received

  • How We Use the Information We Collect

  • How We Share the Information We Collect

  • Third Parties

  • Children's Guidelines

  • Your Rights

  • Security

  • Contact Us
     

Who Will Process My Personal Information?

Our Privacy Statement applies to the use of your personal information by the Affiliated Healthcare Centers through the browsing or use of its main website (ahcpain.com) or any website with the affiliated HealthCare domain. The information published here is limited to the use of personal information by the Affiliated Healthcare Centers websites.

When this statement mentions “Healthcare Center,” “we,” “us,” or “our,” it refers to the Affiliated Healthcare Centers in its capacity as the Data Controller. That is, the responsible party for your information under this Privacy Statement. the Affiliated Healthcare Center’s websites and applications, collectively, will hereinafter be referred to as the “Affiliated Website.”

This site may contain links to other non-Affiliated Healthcare Centers sites. The Healthcare Center does not process this information and is not responsible for the privacy practices and/or the content of such websites. Please be sure to check the individual privacy policies of those sites. Additionally, we are not responsible for the privacy practices and/or content of our business partners’ websites, even if the Affiliated Healthcare Center’s brand appears on their page. The Healthcare Center has no control over the information gathered by those websites and is not responsible for any information collected by such websites.
 

Information Collected or Received

When visiting the Healthcare Center Website, we collect or receive your personal information in different ways. At times, you may choose what information you want to provide to us but sometimes we obtain information when you browse through our website. There are three general categories of information we collect.
 

Information We Automatically Collect from Your Use of Our Websites

The Healthcare Center automatically receives and records information from your browser or mobile device when you visit the Healthcare Center Website. This information is necessary given our legitimate interest in being able to provide and improve the functionalities of the Healthcare Center Website and to enable us to comply with legal obligations.
 

  • Usage information: We collect information about your interactions with the Healthcare Center Website, such as the pages or content you view, searches you make, and other actions on the Healthcare Center Website.
     

  • Log data and device information: We automatically collect certain technical and device information when you access and use the Healthcare Center Website. That information includes, among other things: details about how you have used the Healthcare Center Website (including if you clicked on links to third party applications), IP address, access dates and times, specific hardware and software information, device information, unique identifiers, crash data, cookie data, and the pages you have viewed or engaged with before or after using the Healthcare Center Website.
     

  • Analytics: We use data analytics to ensure site functionality and improve the Healthcare Center Website. We use mobile analytics software to allow us to understand the functionality of the applications on your phone. This software may record information such as how often you use the applications, what happens within the applications, aggregated usage, performance data, app errors and debugging information, and where the applications were downloaded from.
     

  • Cookies and similar technologies: Along with your IP address, we use cookies and similar technologies regarding which pages you visit on our site, information about which page led you to our site, and the software you use to visit our site.  We may automatically collect device- specific information when you install, access, or use our website or applications. This information may include information such as the hardware model, operating system information, app version, app usage, debugging information, browser information, and unique device identifiers. We may also allow our business partners to use these tracking technologies on the University Website or engage others to track your behavior on our behalf.
     

  • Information You Give Us

In addition to information collected automatically, we collect information you share with us while using the Healthcare Center Website. In order to provide you certain services, we ask for and collect the following personal information about you:
 

  • Account information:  When you sign up for additional information, we require certain information such first name, last name, email address, and contact number. The Healthcare Center maintains proper security measures to ensure this information is kept confidential and only accessed by the appropriate Healthcare Center workforce members.
     

  • Appointment information: When you submit an online appointment request, the Healthcare Center may use any information provided by you.
     

  • Communications with the Affiliated Healthcare Centers and others: When you communicate with the Healthcare Center or use the Healthcare Center Website to communicate with others, those platforms may collect information about your communication and any information you choose to provide. This may be communications made through direct messages, message boards, forums, and/or new groups available to you. Please remember that information disclosed by you or others in certain message boards, forums, or groups, is not private and becomes public information. You should exercise caution when deciding to disclose your personal information in these or similar areas of our websites and applications.
     

  • Other information: You may otherwise choose to provide us information when you fill out a form, fill out an application, ask a question, conduct a search, respond to surveys, update or add information to your account, participate in promotions, or use other features of the Healthcare Center Website.
     

Information We Collect from Third Parties

We may collect information, including personal information, which others provide about you when they use the Healthcare Center Website, or obtain information from other sources and combine that with information we collect through the Healthcare Center Website. We do not control, supervise, or respond for how third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
 

  • Background information: For individuals in the United States, to the extent permitted by applicable laws, we may obtain reports from public records.
     

  • Other sources: To the extent permitted by applicable law, we may receive additional information about you, such as demographic data, from third party service providers and/or business associates and combine it with information we have about you. We may also receive information about you and your activities on and off the Healthcare Center Website through partnerships, or about your experiences and interactions from our partner ad networks.


How We Use the Information We Collect

We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Healthcare Center Website and comply with our legal obligations.

  • Provide, Improve, and Develop the Healthcare Center Website

  • Enable you to access and use the Healthcare Center Website.

  • Enable you to communicate with us and others.

  • Provide you services requested in an appropriate and efficient manner, such as a response to an appointment request.

  • Operate, protect, improve, and optimize the Healthcare Center Website and experience, such as by performing analytics and conducting research.

  • Send you service or support messages, updates, security alerts, and account notifications.

  • Operate, protect, improve, and optimize the Healthcare Center Website and experience, and personalize and customize your experience, we conduct profiling based on your interactions with the Healthcare Center Website, your search history, your profile information, and other content you submit to the Healthcare Center Website.


We process this information given our legitimate interest in improving the Healthcare Center Website and your experience with it.
 

Create and Maintain a Trusted Website Environment

  • Comply with our legal obligations.

  • Enforce our agreements with third parties.

  • Enforce our Terms of Use and other policies.

  • Analyze your communications made on the Healthcare Center Website for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes.


We process this information given our legitimate interest in protecting the Healthcare Center Website and to comply with applicable laws.

Provide, Personalize, Measure, and Improve Our Advertising and Marketing

  • Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about the Healthcare Center or partner campaigns and services, and social media advertising through social media platforms such as Facebook or Google).

  • Personalize, measure, and improve our advertising.

  • Administer surveys, contests, or other promotional activities or events sponsored or managed by the Healthcare Center or its third party partners.

  • Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the Healthcare Center Website, information obtained from third parties, and your search history) to send you promotional messages, marketing, advertising, and other information that we think may be of interest to you.


We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may interest you. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by sending an email to marketing@affiliatedhealthcare.com.


How We Share the Information We Collect
 

Your Consent

Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you participate in promotional activities conducted by the Healthcare Center’s partners or third parties.
 

Compliance with Law, Responding to Legal Requests, Preventing Harm, and Protection of Our Rights

We may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary:
 

  • To comply with our legal obligations.

  • To comply with legal processes and to respond to claims asserted against the Healthcare Center.

  • To respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability.

  • To enforce and administer our Terms of Use, or other agreements.

  • To protect the rights, property, or personal safety of the Healthcare Center, its employees, its users, or members of the public.


Where appropriate, we may notify you about legal requests for your information unless:
 

  • Providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; or

  • We believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon the Healthcare Center’s property, its users or the Healthcare Center Website.
     

Service Providers
 

The Affiliated Healthcare Center uses third party service providers to help us provide services related to the Healthcare Center Website. Service providers may help us:
 

  • Conduct background and risk assessment.

  • Perform product development, maintenance, and debugging.

  • Allow the provision of services through third party platforms and software tools (e.g., through the integration with our APIs).

  • Provide customer service, advertising, or payments services.


These providers have limited access to your information to perform these tasks on our behalf and are contractually bound to protect it and to use it only for the purposes for which it was disclosed and consistent with this Privacy Statement.


Third Parties
 

The Healthcare Center Website may contain links to third party websites or services, such as third party integrations, co-branded services, or third party- branded services.

The Affiliated Healthcare Center does not own or control these third parties and when you interact with them, you may be providing information directly to the third party, the Healthcare Center, or both. These third parties will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.
 

Children's Guidelines
 

The Healthcare Center does not knowingly collect online contact information from children under 13 years of age without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and/or participation in the activity.

In the absence of prior parental consent, online information will only be used to respond directly to the child’s request. Such information will not be used for other purposes without prior parental consent. We do not distribute to third parties any personally identifiable information of children without prior parental consent. We do not give the ability to publicly post or otherwise distribute personally identifiable contact information without prior parental consent. We do not offer special games, prizes, or other activities, to entice users to divulge more information than is needed to participate in the activity. We will, however, provide personal information collected about children if required by law, for example, to comply with a court order or a subpoena, protect the rights, property, or personal safety of the Healthcare Center, its employees, its users, or members of the public or to protect the integrity, safety, and security of our websites.


Your Rights
 

You may exercise any of the rights applicable to you, which are described in this section, by sending an email to marketing@affiliatedhealthcare.com. Please note that we may ask you to verify your identity before taking further action on your request.

If we process your information based on our legitimate interests or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing purposes, you can always object using the unsubscribe link in such communications or by sending an email to marketing@affiliatedhealthcare.com.


Rectification of Inaccurate or Incomplete Information
You have the right to ask us to correct inaccurate or incomplete personal information concerning you.


Data Access and Portability

In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technology allows).

Some of the information we collect or that you provide may be saved for a designated or indefinite period of time, but we will not disclose the information to third parties or government agencies, unless required to do so by state or federal law, in support of Healthcare Center-sponsored programs or activities, or to protect the integrity, safety, and security of our websites and applications. If you no longer want us to use your information to provide certain Healthcare Center Website services to you, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information:
 

  • We may retain some of your personal information as necessary for our legitimate business interests.

  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for compliance with record retention laws, tax, legal reporting, and auditing obligations.

  • Information you have shared with others (e.g., message boards, forum postings) may continue to be publicly visible on the Healthcare Center Website. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.

  • Because we maintain the Healthcare Center Website to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.


As mentioned, the efficient management of the Healthcare Center’s records and information is necessary to support its core functions, to comply with its legal and regulatory obligations, and to contribute to the effective management of its activities. However, the Healthcare Center tries to adhere to minimum retention periods for various classes of records and data.


Withdrawing Consent and Restriction of Processing

Where you have provided your consent to the processing of your personal information by the Healthcare Center you may withdraw your consent at any time by sending a communication to the Healthcare Center specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.

Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where:
 

  • You contest the accuracy of your personal information.

  • The processing is unlawful and you oppose the erasure of your personal information.

  • We no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise, or defense of legal claims.

  • You have objected to the processing pursuant to Section 6 below and pending the verification whether the legitimate grounds of the University of Miami override your own.


Objection to Processing

In some jurisdictions, applicable law may entitle you to require the Healthcare Center not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, the Healthcare Center will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise, or defense of legal claims.

Where your personal information is processed for direct marketing purposes, you may, at any time, ask the Healthcare Center to cease processing your data for these direct marketing purposes by sending an e-mail to marketing@affiliatedhealthcare.com.


Right to Lodge Complaints

The security of your personal information is important to us. We continuously implement and update administrative, technical, and physical security measures to protect your information against unauthorized access, loss, destruction, or alteration.

If you know or have reason to believe that your account credentials have been lost, stolen, misappropriated, or otherwise compromised, or in case of any actual or suspected unauthorized use of your information, please contact the Healthcare Center Help Desk, marketing@affiliatedhealthcare.com or 305-666-8883

Unfortunately, no method of transmission over the internet or method of electronic storage is 100 percent secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.


Security
 

The security of your personal information is important to us. We continuously implement and update administrative, technical, and physical security measures to protect your information against unauthorized access, loss, destruction, or alteration.

If you know or have reason to believe that your account credentials have been lost, stolen, misappropriated, or otherwise compromised, or in case of any actual or suspected unauthorized use of your information, please contact the Healthcare Center Help Desk, marketing@affiliatedhealthcare.com or 305-666-8883

Unfortunately, no method of transmission over the internet or method of electronic storage is 100 percent secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. 

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